Explore the frequently asked questions below to navigate the payment journey effectively.
Hertz accepts the following credit and charge cards: American Express, Diners Club, Visa and MasterCard. Cash payments are not accepted.
Debit card is a charge card and it is not accepted. Same applies to cash deposit.
Due to a default in the payment gateway, payments made via a debit card may still go through. However, please note that upon collection of the vehicle, a valid credit card must be presented for preauthorization of the deposit; failing this, the vehicle will not be rented out to you.
Payment for 3rd party is not allowed.
Upon completion of a successful transaction, a reservation confirmation will be sent to your registered email immediately.
No. All payments for online booking must be made over the internet through the payment gateway provided. Please contact the reservation center for assistance.
No. Hertz Malaysia's website is a secured site. All online booking payment must be made through the payment gateway link. Bookings that are not paid will be cancelled automatically.
Please check your registered email. If the payment is successful a copy of the reservation confirmation will be sent to your email.
Should there be no changes to your paid booking or purchasing of optional items upon collection of the vehicle, a preauthorization will only be taken on your credit card as a deposit to cover miscellaneous charges such as fuel, damage to the rented vehicle upon return, summons etc.
It is not a charge. It is a preauthorization taken on your credit card as a deposit to cover miscellaneous charges such as fuel, damage to the rented vehicle upon return, summons etc.
A standard of 14 days but in some circumstances, it may take longer depending on your credit card issuing bank.
This incident rarely happens. However, upon investigation only payments due to technical glitch will be refunded.
To obtain a copy of your rental receipt, furnish us your Rental Agreement number, date and location of vehicle pick-up. Email this information to enquiry@hertz.simedarby.com for our onward action.
If you have any specific queries beyond what's covered here, don't hesitate to reach out to our team for clarification on our Contact Us page.